Terms and Conditions.

Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Lively Properties are
accepted. Failure to abide by these Terms and Conditions permits the owner or the manager to refuse the key, amend the rental or apply
additional charges and/or terminate the occupancy.

1. How do I finalise my Lively Properties holiday booking payment?

A 25% deposit of the total holiday rental fare is required upon confirmation. The remaining 75% is due 30 days before check-in.

2. What’s the cancellation policy for Lively Properties’ holiday homes?

We offer full refunds for cancellations made at least 21 days prior to the booking start date (including overnight stays and day hire), unless otherwise stated on a specific listing.

Cancellations within 21 days of the booking start date are non-refundable.

A 3% Stripe processing fee applies to all refunds.

Bookings made through third-party platforms are subject to the cancellation policies of those platforms.

3. What’s Lively Properties’ policy for booking amendments during travel seasons?

During the low season (May to August), you can amend your booking 30 days before check-in. For a peaceful summer holiday during mid or high season (September to April), amendments aren’t allowed.

4. When can I check-in and check-out from my holiday accommodation?

Our standard check-in time ensures your holiday apartment is ready by 3pm, and check-out is strictly at 10am.

5. What’s the process for holiday property reservations with Lively Properties?

To book your next holiday rental, you can either email us at enquiries@livelyproperties.com.au or call our dedicated lines at 0422 234 305 (for Australian bookings) or +61 422 234 305 (for international holiday reservations).

6. How does COVID-19 affect holiday booking cancellations with Lively Properties?

For safe travels, if cancellations are due to government travel restrictions, your payment becomes credit for future holiday getaways with us.

7. How should I maintain my holiday rental property during my stay?

To ensure a relaxing holiday experience, please keep properties tidy and report any damages immediately.

8. Is there a bond for Lively Properties holiday reservations?

Yes. All properties managed by Lively Properties require a refundable security bond. The bond is held from 3 days prior to check‑in and released 7 days after check‑out, pending a full inspection. This is in place to protect our owners’ properties and ensure every guest respects the house, the neighbourhood, and the agreement made at the time of booking.

Bond Amount:
The specific bond amount (set per property) will be communicated to you at the time of booking.

Circumstances for Bond Deductions:
We reserve the right to partially or fully retain the bond for any of the following:

Damage or breakages beyond normal wear and tear
Breach of house rules, including (but not limited to):
- Unauthorised pets
- Exceeding the maximum guest limit
- Hosting events, parties or gatherings that were not pre‑approved
Neighbourhood disturbances caused by noise, anti‑social or disruptive behaviour
Additional cleaning required due to pets or other unauthorised activity
Misuse or damage of equipment, appliances, or amenities

Procedure for Bond Deductions:
If an issue occurs, we will provide a detailed account of the incident, including evidence and cost breakdown. The relevant amount will be deducted from the bond, and any remaining balance will be refunded.

Dispute Resolution:
If you disagree with any bond deduction, you are encouraged to contact Lively Properties directly. We’ll review the matter fairly and work towards a resolution.

Policy Purpose:
This bond ensures every guest can enjoy a well‑maintained, safe and welcoming property. It allows us to protect our owners, their homes, and future guests. By accepting the booking, you acknowledge and agree to these conditions.

9. Can I host events at the holiday rental property?

Our properties prioritise serene holiday stays. Unauthorised parties, functions or any type of disturbance to neighbours will result in penalties.

10. Can I use discounts / coupon codes during peak seasons?

Special offers or coupon codes are not eligible for bookings during peak holiday seasons (December 15 to January 31).

11. What if I misplace the keys to the holiday apartment?

For your security and convenience, lost keys result in a re-keying charge. Keep remote controls safe to avoid additional fees.

12. What’s Lively Properties’ stand on personal property safety?

While we provide secure holiday accommodations, it’s wise to opt for travel insurance for your valuables.

13. When can I reach Lively Properties’ office for holiday reservations?

Our team is available from Monday to Friday to assist with confirming new bookings. We’re closed on Christmas Day.

14. Does Lively Properties allow pets in holiday homes?

Our pet policy varies. Check the “House Rules” for each property for a pet-friendly holiday.

15. Can holiday rental rates change post-booking?

Your holiday home rates are locked in once the deposit is paid, ensuring transparent pricing.

16. What if my holiday accommodation is under renovation?

While we aim for a perfect holiday ambiance, nearby property renovations are beyond our control.

17. Can minors book Lively Properties holiday homes?

Minors must be accompanied by an adult guardian. ID checks ensure safe stays for all our guests.

18. What’s Lively Properties’ policy on neighbourhood disturbances and loud music at our holiday rental properties?

To ensure a serene environment and respect for our neighbours, loud music or disturbances are not permitted at any Lively Properties holiday homes at any time. Any breach of this rule will incur penalties (loss of bond), ensuring a peaceful holiday experience for all guests and neighbouring residents.

19. What happens if I don’t pay for my booking?

By confirming a booking with Lively Properties, you agree to be fully responsible for the payment of the total amount specified at the time of booking. If payment is not made, Lively Properties reserves the right to pursue the outstanding balance at any time within six (6) years from the date the payment was due, in accordance with the laws of Victoria, Australia. This may include charging the credit card used at the time of booking. Should the balance remain unpaid, Lively Properties may take legal action to recover the debt, which could also include additional costs such as legal fees and interest charges.

20. Coupon Use Restrictions

Coupons and promotional codes can only be applied to bookings outside of peak season dates, including school holidays and other high-demand periods. Peak season dates are determined at the discretion of Lively Properties and are subject to change.

21. Booking Cancellations

Lively Properties reserves the right to cancel a booking after confirmation if it is determined that the property is not the best fit based on the information provided in the booking form. In such cases, guests will be notified promptly, and any payments made will be fully refunded.

Back To Homepage