Terms and Conditions

Booking Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Lively Properties are
accepted. Failure to abide by these Terms and Conditions permits the owner or the manager to refuse the key, amend the rental or apply
additional charges and/or terminate the occupancy.**

1. How do I finalise my Lively Properties holiday booking payment?
A 25% deposit of the total holiday rental fare is required upon confirmation. The remaining 75% is due 30 days before check-in.

2. What’s the cancellation policy for Lively Properties’ holiday homes?
For peace of mind and maximum flexibility, we offer full refunds for cancellations made at least 14 days before your holiday check-in (unless otherwise stated on a specific listing).
Note, a 2% Stripe processing fee applies on all refunds.

3. What’s Lively Properties’ policy for booking amendments during travel seasons?
During the low season (May to August), you can amend your booking 30 days before check-in. For a peaceful summer holiday during mid or high season (September to April), amendments aren’t allowed.

4. When can I check-in and check-out from my holiday accommodation?
Our standard check-in time ensures your holiday apartment is ready by 3pm, and check-out is strictly at 10am.

5. What’s the process for holiday property reservations with Lively Properties?
To book your next holiday rental, you can either email us at hello@livelyproperties.com.au or call our dedicated lines at 0431 248 715 (for Australian bookings) or +61 431 248 715 (for international holiday reservations).

6. How does COVID-19 affect holiday booking cancellations with Lively Properties?
For safe travels, if cancellations are due to government travel restrictions, your payment becomes credit for future holiday getaways with us.

7. How should I maintain my holiday rental property during my stay?
To ensure a relaxing holiday experience, please keep properties tidy and report any damages immediately.

8. Is there a bond for Lively Properties holiday reservations?

Yes, a refundable bond is applicable to all properties managed by Lively Properties. This bond is held from 3 days before check-in and returned 3 days post check-out, ensuring the property remains in prime condition for all our holiday guests.

In addition, please note the following:

• Bond Applicability and Amount: The specific bond amount, which varies for each property, will be communicated at the time of booking.
• Conditions for Bond Retention: The bond may be partially or fully retained in cases of:
  
  • Damage to Property: Any damages caused to the property or its contents beyond normal wear and tear.
  • Neighbourhood Disturbance: Instances of causing disturbance in the neighbourhood, such as loud parties or disruptive behavior.
  • Violation of House Rules: Non-compliance with the established house rules of the property.
  • Noise-Related Complaints: Receipt of complaints regarding excessive noise during the stay.
• Procedure for Bond Deductions: In the event of any such issues, a detailed account of the incident(s) and the cost incurred will be provided, with the relevant amount deducted from the bond. The remaining bond amount, if any, will be refunded to the guest.
• Dispute Resolution: For any disputes related to bond deductions, guests are encouraged to contact Lively Properties directly for resolution.

This bond policy is in place to ensure that all guests enjoy their stay in a well-maintained an

9. Can I host events at the holiday rental property?
Our properties prioritise serene holiday stays. Unauthorised functions result in penalties.

10. Can I avail holiday discounts during peak seasons?
Special offers or coupon codes are not eligible for bookings during peak holiday seasons (December 15 to January 31).

11. What if I misplace the keys to the holiday apartment?
For your security and convenience, lost keys result in a re-keying charge. Keep remote controls safe to avoid additional fees.

12. What’s Lively Properties’ stand on personal property safety?
While we provide secure holiday accommodations, it’s wise to opt for travel insurance for your valuables.

13. When can I reach Lively Properties’ office for holiday reservations?
Our team is available from 9am to 5pm, Monday to Friday, to assist with all your holiday booking needs. We’re closed on Christmas Day.

14. Does Lively Properties allow pets in holiday homes?
Our pet policy varies. Check the “House Rules” for each property for a pet-friendly holiday.

15. Can holiday rental rates change post-booking?
Your holiday home rates are locked in once the deposit is paid, ensuring transparent pricing.

16. What if my holiday accommodation is under renovation?
While we aim for a perfect holiday ambiance, nearby property renovations are beyond our control.

17. Can minors book Lively Properties holiday homes?
Minors must be accompanied by an adult guardian. ID checks ensure safe stays for all our guests.

18. What’s Lively Properties’ policy on neighbourhood disturbances and loud music at our holiday rental properties?
To ensure a serene environment and respect for our neighbours, loud music or disturbances are not permitted at any Lively Properties holiday homes at any time. Any breach of this rule will incur penalties, ensuring a peaceful holiday experience for all guests and neighbouring residents.